Vedsaa Shipping & Cancellation Policy
Shipping & Payments
- All prices on Vedsaa are displayed in Indian Rupees (INR), and all payments are credited in INR.
- We partner with reliable ground-based courier services for deliveries across India.
- Shipping will be processed within 2 days which will get delivered within 7-10 business days.
- Certain pin codes may not be eligible for Cash on Delivery (COD) services.
- Orders below ₹599 will incur a minimum shipping fee of ₹49. A nominal fee of ₹50 will apply to COD orders.
Product Damage & Returns
- If you receive a damaged product, report it immediately and file a single complaint, as only one replacement or return is allowed per order.
- We strongly advise not to accept defective or damaged products at the time of delivery.
International Shipping
- Currently, we ship only within India. International shipping services are not available.
Offers & Promotions
- To avail special offers, ensure you're signed in and apply the promo code at checkout.
- Promo codes must be entered exactly as displayed (case-sensitive).
- Only one promo code is applicable per order, and these codes do not apply to discounted items.
Payment Options
- Vedsaa exclusively accepts payments through Razorpay.
- For security reasons, do not share credit card details via email.
Secure Shopping Guarantee
- Your personal information is safeguarded using Secure Sockets Layer (SSL) technology, ensuring safe and encrypted transactions for all online orders.
Order Confirmation
- Upon successfully placing your order, you will receive an order confirmation email containing your order number.
Order Cancellation Policy
By Customer:
- Orders can be canceled within 4 hours of placement by contacting customer support at support@vedsaa.com or via phone.
- Cancellations are not allowed once the order is shipped.
By Vedsaa:
- Vedsaa reserves the right to cancel orders due to:
- Product unavailability or temporary stock-out.
- Limitations on product quantities.
- Errors in product or pricing information.
- Incorrect or incomplete address details.
- Non-serviceable locations.
- In case of cancellation after payment, a full refund will be credited within 7 business days, depending on your bank's processing time.
Discount Vouchers & Loyalty Points
- If an order paid with discount vouchers or loyalty points is canceled, the vouchers are considered used.
- Loyalty points will be credited back to your account if the order is canceled.
Refund Process
- Refunds for canceled orders will be credited within 15 business days.
- For prepaid orders via Credit/Debit Card or Net Banking, the amount will be returned to the original payment source.
- COD charges and shipping fees are non-refundable.
- Refunds to e-wallets will be credited within 24 hours.
Maximum Purchase Limit
- Vedsaa products are intended for personal use only.
- Certain products may have a maximum purchase limit. If exceeded, further purchases for the same product will be restricted for two weeks.
- Orders violating this policy will be canceled, and legal action may be pursued if reselling is suspected.
Order Tracking
- After dispatch, you will receive a tracking number via email or SMS. Track your order on the Vedsaa website or through your account page.
Order Issues